514-564-DOGS (3647)

MONTREAL'S PREMIER PET AGENCY

Client Portal

Make a reservation for your dog or cat care

See How it Works for polices and procedures.

NEW CLIENTS

New Client Profile

  • Tell us how we can help your pets
  • Request your first service

Send Inquiry

RETURNING CLIENTS

Returning Client Order Form

  • Place a new service order
  • At least 5 business days prior

Login to your Profile

FREQUENTLY ASKED QUESTIONS

Daycare Questions

What is Dog Daycare?

Dog Daycare is the exact equivalent of daycare and school for kids. You drop them off in the morning before work and pick them up before 7pm to go home and snuggle.

Is daycare the same as boarding?

No. Boarding means leaving your dog in our care overnight. As mentioned before, daycare is from 7am to 7pm, Monday through Friday, school for your dog.

What are the requirements for attending Dog Daycare?

The minimum requirements are that your dog passes the Evaluation Exam prior to being allowed in daycare. They should also be spayed or nurtured by year 1, be under regular veterinary care, and

Boarding Questions

What is Home Boarding?

Our Boarding Homes offer an all inclusive, cage free, home environment where your dog(s) can roam, relax, and play as they do in your own home. No crates, dingy kennels, or even “luxury” suites here!

Dog Boarding at DoggyDay is like being at home with them yourselfWe take them out on a minimum of 2 walks per day, and when possible on our dog walking appointments and all other errands.

They get to play with lots of other doggies each and every day and get lots of exercise.

At home, they curl up at our feet or on our lap, chew their favorite treats and bones, cuddle with us everywhere, and sleep in our bed at night (unless mommy and daddy forbid it).

How many pets do you board?

We board a maximum of 3 guest dogs and / or cats depending on the host and the pets in question.

Can you pick up my pet for boarding / daycare?

Yes, we offer Pet Taxi. Please contact us for an estimate.

Can I drop off my dog on my way out of town?

Because our boarding “facilities” are someone’s private home, we schedule drop-offs and pick-ups between 9am and 7pm.

If you are leaving or returning outside of those hours, please board your pet the night before and pick them up the morning after your arrival.

I am not sure what time I will arrive. What should I do?

Your pick-up and drop-off appointments are part of our boarding hosts work schedule. This means they are waiting for you at those specific times and have other appointments throughout the day. If you’re running early or late for your pick-up or drop-off appointment, you need to communicate that with your host as soon as possible.

Dog Walking Questions

How dog walking packages work?

Dog walking packages are used for regularly scheduled walks on a set schedule and frequency. On the first walk of your package, the dog walker will bring a tracking sheet to your house and note each walk with times and comments.

I need to cancel / change / add a dog walk. What should I do?

Canceling a walk

Please email us at info@doggyday.ca or call us at 514-564-3647 at least 48 hours before the walk you are changing.

Same day cancellations cannot be processed and the scheduled walk will be counted as “completed” and billed in full.

Adding a walk

If you need to add a walk, outside of your regularly scheduled package, please contact us a minimum of 48 hours in advance.  Additional a la carte walks, are private walks and are billed separately.  

Last minute (under the required 48 hours notice) service requests incur a $20 administrative rush fee. 

We cannot guarantee that a dog walker or pet sitter will be available for same day service requests, but every effort will be made to accommodate your pet’s needs.

What is the earliest / latest walk you can do?

Regular Group and Private Walks

We offer the following group walking time frames. A specific time cannot be guaranteed for group walks.

  • Morning – 9am to 11am
  • Midday – 11:30am to 2pm
  • Afternoon – 3pm to 5pm
  • Evening – 5pm to 7pm

Extended Hours

We may be able to schedule private walks as early as 8am and as late as 9pm depending on your location. Please contact us to check on walkers availability.

 

Payment Questions

Can I leave cash on the kitchen table?

The short answer is “No,” unless of course it’s a tip for the walker or pet sitter, in which case, yes and thank you 🙂

All payments to DoggyDay are centralized via electronic bank transfer (Interac e-Transfer), PayPal, or at the front desk at DoggyDay Centre Canin, so that billing and accounting can be processed promptly and accurately.

Our pet sitters are not responsible for payments, so please don’t leave cash on your table because they will not pick it up, or will assume it’s a tip.

How do I send an Interac payment?
  1. Go to your online banking portal and login
  2. Find the section called “Pay Bills and Transfer Funds” or “Payments and Transfers”
  3. Select the Interac transfer option and follow your bank’s prompts
  4. Enter recipient name: DoggyDay
  5. Enter recipient email: info@doggyday.ca
  6. Select “Save this recipient” for future transactions
  7. Select “Notify by email” from the notification options
  8. Transaction question: It is not important what the question is. Put something to the effect of “What is your password?”
  9. Transaction password: “doggyday”
  10. Send
  11. You will receive an email confirmation from us when the funds have been collected
Can I add a tip to the invoice payment?

Ideally, you should give tips directly to your service provider. But if you prefer to include them in your invoice payment, please let us know that the amount sent includes a tip and we will make sure they receive it in full with their next paycheck.

Can I make a reservation and pay later?

No. To confirm any service reservation we require a minimum of 50% down payment. The remaining 50% are due anytime before your service start date.

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